Koleos 2017 screen mirroring greyed out

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Just bought a demo model koleos 2017 model (manufactured Dec 2016) and struggling to get screen mirroring to work – option appears but is greyed out. Samsung s8 connects via Bluetooth and usb, myloweslife sound is fine for all apps but no screen mirroring. Have checked vin on the site and apparently rlink version is up to date. Would love to get android auto to work as it does in our other car. Any thoughts?

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